Job Description
Are you ready to make an immediate impact? We are seeking a Night Shift Technical Support Specialist to join our elite team in San Francisco. This is a high-visibility role where you will be the first line of defense for our critical infrastructure during the peak hours.
At Apex Systems, we pride ourselves on delivering world-class service. As a Night Shift Specialist, you will work in a dynamic environment that rewards precision, problem-solving, and proactive communication. Start this week! We are looking for someone ready to hit the ground running.
Why Join Us?
- Immediate Start: Onboard and begin contributing within 48 hours.
- Competitive Compensation: $25 - $35/hr with shift differentials.
- Modern Environment: Work with cutting-edge tools and technologies.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network issues for enterprise clients.
- Manage and resolve high-priority service tickets in Zendesk and Jira with a focus on First Contact Resolution (FCR).
- Document all incidents, solutions, and workflows in our knowledge base to improve long-term support efficiency.
- Collaborate cross-functionally with DevOps and Engineering teams to escalate and resolve complex technical anomalies.
- Maintain strict SLA adherence during the night shift to ensure 99.9% system uptime.
- Conduct system health checks and perform routine maintenance tasks during off-peak hours.
Qualifications
- Minimum of 2 years of experience in Technical Support, Help Desk, or IT Operations.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Experience with remote support tools (e.g., TeamViewer, AnyDesk) and ticketing systems.
- Must be available to work a rotating night shift schedule (e.g., 6:00 PM - 3:00 AM or 8:00 PM - 5:00 AM).
- Exceptional communication skills with the ability to explain complex technical concepts to non-technical users.
- Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience.