Job Description
Are you a night owl looking for a high-impact career?
We are currently hiring Night Shift Technical Support Specialists in Austin, TX with immediate start dates. Join a forward-thinking team where your expertise helps thousands of users every night. We offer competitive pay, comprehensive benefits, and a collaborative culture that values your work-life balance.
Why Join Us?
- Immediate Start: Begin your career within 48 hours of application.
- Competitive Pay: Earn $18.00 - $22.00/hour plus performance bonuses.
- Modern Tech Stack: Work with the latest tools and software.
The Role:
You will be the first line of defense for our clients, troubleshooting complex technical issues and ensuring seamless service delivery during our peak operational hours. If you have a knack for problem-solving and thrive in a fast-paced environment, we want to hear from you.
Responsibilities
- Provide advanced technical troubleshooting and support via phone, email, and chat during the night shift.
- Diagnose and resolve hardware and software issues for enterprise clients efficiently.
- Document all interactions and resolutions in the ticketing system accurately and promptly.
- Collaborate with the day-shift team to hand off unresolved tickets and ensure continuity of care.
- Maintain a high level of customer satisfaction (CSAT) scores by being empathetic and solution-oriented.
- Stay updated on product knowledge and industry best practices to provide accurate advice.
Qualifications
- High school diploma or GED required; Associate’s degree or technical certification preferred.
- Minimum of 1 year of experience in technical support, help desk, or customer service.
- Must be available to work rotating night shifts (e.g., 10:00 PM – 6:00 AM).
- Strong knowledge of Windows, macOS, and mobile operating systems.
- Excellent written and verbal communication skills.
- Ability to work independently and manage time effectively in a remote or hybrid setting.