Job Description
Are you a tech-savvy problem solver looking for a start this week opportunity? Apex Digital Solutions is currently seeking a dedicated Night Shift Customer Support Specialist to join our elite team in El Paso, Texas.
As a leader in the industry, we pride ourselves on delivering top-tier technical support to our clients. We are offering a premium night shift role with a competitive hourly wage and comprehensive benefits package. If you thrive in a fast-paced environment and want to make an impact immediately, we want to hear from you.
Why Join Us?
- Immediate Start: Onboarding begins as early as this week.
- Night Shift Premium: Earn up to $28.00/hour for evening availability.
- Modern Work Environment: State-of-the-art facilities in El Paso.
- Professional Growth: Clear pathways for career advancement.
Responsibilities
- Provide exceptional technical troubleshooting and customer service support via phone, email, and chat during evening hours.
- Diagnose and resolve hardware, software, and network connectivity issues for internal and external clients.
- Maintain accurate and detailed documentation of all technical interactions and support tickets.
- Collaborate closely with the day shift team to ensure seamless knowledge transfer and support continuity.
- Stay current with industry trends and internal product updates to provide the highest level of assistance.
- Escalate complex issues to senior engineers while providing clear status updates to customers.
Qualifications
- Minimum of 1 year of experience in IT Support, Help Desk, or Customer Service.
- Must be legally authorized to work in the United States.
- Availability to work the Night Shift schedule (e.g., 10:00 PM - 6:00 AM).
- Strong technical aptitude with a working knowledge of Windows, Mac, and common office software.
- Excellent verbal and written communication skills with a focus on customer satisfaction.
- Associate degree in Computer Science or related field is preferred.