Job Description
Join Our Elite Night Shift Team
We are currently seeking a highly motivated Night Shift IT Support Specialist to join our growing operations in San Jose, CA. Due to a rapid expansion in our 24/7 infrastructure, we have an urgent opening for a dedicated professional who thrives in a fast-paced environment.
In this pivotal role, you will ensure the seamless operation of our network and provide critical technical assistance to our global clients during the overnight hours. If you are looking for a stable career with competitive pay and immediate benefits, we want to hear from you.
Why Apply?
- Urgent Hiring: Start as soon as next week.
- Competitive Pay: $22 - $29/hour based on experience.
- Benefits: Full medical, dental, and vision coverage.
Key Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop for critical infrastructure issues.
- Monitor server health and network performance to ensure 99.9% uptime during night operations.
- Diagnose and resolve hardware and software incidents in a timely manner.
- Document all technical interactions and resolutions in the ticketing system (ServiceNow/Zendesk).
- Collaborate with the Day Shift team to hand off unresolved issues and ensure continuity of care.
- Perform routine system patches and security updates outside of peak business hours.
Qualifications
- Associate’s degree in Computer Science, IT, or equivalent work experience.
- Minimum of 2-3 years of experience in IT Helpdesk or Technical Support.
- Proven ability to work independently and efficiently during night shifts.
- Strong knowledge of Windows, Linux, and Active Directory.
- Excellent verbal and written communication skills.
- Ability to lift 25 lbs and stand for extended periods.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop for critical infrastructure issues.
- Monitor server health and network performance to ensure 99.9% uptime during night operations.
- Diagnose and resolve hardware and software incidents in a timely manner.
- Document all technical interactions and resolutions in the ticketing system (ServiceNow/Zendesk).
- Collaborate with the Day Shift team to hand off unresolved issues and ensure continuity of care.
- Perform routine system patches and security updates outside of peak business hours.
Qualifications
- Associate’s degree in Computer Science, IT, or equivalent work experience.
- Minimum of 2-3 years of experience in IT Helpdesk or Technical Support.
- Proven ability to work independently and efficiently during night shifts.
- Strong knowledge of Windows, Linux, and Active Directory.
- Excellent verbal and written communication skills.
- Ability to lift 25 lbs and stand for extended periods.