Job Description
We are currently seeking a highly motivated Technical Support Specialist to join our elite team in Houston, TX. This is an urgent hire for a night shift position that offers immediate start dates and a chance to work in a cutting-edge environment. If you thrive in a fast-paced setting and want to secure a job in Houston that starts this week, apply today.
Our client is a leading technology solutions provider, and we are looking for someone who can deliver exceptional service while maintaining a professional demeanor during the evening hours.
Responsibilities
- Provide 24/7 technical assistance to internal staff and external clients via phone and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and prioritize the help desk ticket queue, ensuring rapid response times.
- Document all technical issues, resolutions, and customer interactions in our CRM system.
- Collaborate with the day-shift team to ensure seamless workflow continuity and knowledge sharing.
- Perform routine system maintenance and software updates during off-peak hours.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is preferred.
- Previous experience in a technical support or help desk role is highly desirable.
- Strong understanding of Windows, macOS, and basic network troubleshooting.
- Ability to work independently and efficiently during night shifts (6:00 PM - 6:00 AM).
- Excellent verbal and written communication skills with a customer-first mindset.
- Must be available to work weekends and holidays as required by the schedule.