Job Description
We are currently seeking a highly motivated Night Shift IT Support Specialist to join our dynamic technology team in Indianapolis. If you are looking for a position that offers immediate start opportunities and a competitive compensation package, we want to hear from you.
As a key member of our support operations, you will ensure our client's systems remain operational 24/7. We pride ourselves on a premium work environment that values technical excellence and employee well-being. This is a fantastic chance to advance your career in a stable, high-growth environment.
Why Join Us?
- Immediate Start: Onboard and begin contributing as early as this week.
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Night Shift Premium: Enjoy a stable schedule with the option for overtime.
- Modern Tech Stack: Work with cutting-edge tools and technologies.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues during overnight hours.
- Diagnose and resolve escalated tickets and service requests with a focus on speed and accuracy.
- Maintain accurate documentation of all support interactions and incidents in the ticketing system.
- Collaborate with the day-shift team to ensure seamless workflow and knowledge transfer.
- Perform routine system checks and backups to ensure data integrity and system stability.
- Assist in the deployment of new hardware and software updates.
Qualifications
- High School Diploma or GED required; Associate degree in IT or related field preferred.
- Minimum of 2 years of experience in IT Helpdesk, Technical Support, or Customer Service.
- Must be available to work night shift (e.g., 10:00 PM - 6:00 AM) and willing to work occasional weekends.
- Strong troubleshooting skills for Windows, macOS, and common peripheral devices.
- Excellent written and verbal communication skills.
- Ability to work independently with minimal supervision in a 24/7 environment.