Job Description
We are looking for a highly motivated Night Shift IT Support Specialist to join our growing team in Detroit, MI. This is a unique opportunity to work during the night, eliminating rush-hour traffic and enjoying a quieter work environment while ensuring critical systems remain operational 24/7. We offer competitive pay, comprehensive benefits, and a modern, collaborative culture.
In this role, you will serve as the primary technical point of contact for internal clients during the evening hours, ensuring minimal downtime and maximum productivity. You will troubleshoot hardware and software issues, manage network connectivity, and handle escalated tickets with a focus on resolution and customer satisfaction.
Why Join Us?
- Immediate Start: Onboard this week and start earning.
- No Commute: Enjoy your mornings and afternoons off.
- Premium Pay: Competitive hourly rate with performance bonuses.
- Growth: Clear pathways for career advancement into SysAdmin or Network Engineering.
Responsibilities
- System Monitoring: Proactively monitor server health, network performance, and security alerts to ensure 99.9% uptime.
- Ticket Resolution: Respond to and resolve IT support tickets received via the helpdesk portal within SLA targets.
- Hardware & Software Support: Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices.
- Network Maintenance: Perform routine checks on local area networks (LAN) and wireless access points.
- Security Compliance: Enforce security protocols, update antivirus definitions, and manage user access permissions.
- User Assistance: Provide friendly, professional technical guidance to non-technical staff members.
- Documentation: Maintain accurate records of incidents, resolutions, and system configurations.
Qualifications
- Experience: 1-3 years of experience in IT support or help desk roles.
- Availability: Must be available to work a rotating night shift (typically 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
- Certifications: CompTIA A+ or Network+ certification is highly preferred.
- Technical Skills: Proficiency in Windows 10/11, Active Directory, Microsoft Office Suite, and basic networking concepts.
- Communication: Excellent verbal and written communication skills.
- Problem Solving: Strong analytical skills with the ability to troubleshoot complex technical issues independently.
- Education: High school diploma or GED required; Associate degree in Computer Science or related field is a plus.