Job Description
Are you a tech-savvy problem solver looking for a night shift opportunity in Denver, CO? Join ApexTech Solutions and be the face of our technical support team during the critical evening hours.
We are looking for a dedicated Night Shift IT Support Specialist to join our team this week. If you thrive in a fast-paced environment and want to help US-based clients resolve their technical issues efficiently, this is the perfect role for you.
Why Join Us?
- Immediate Start: Onboard this week and begin contributing immediately.
- Competitive Pay: Earn between $22 and $28 per hour.
- Modern Environment: Work with cutting-edge technology and a supportive culture.
Responsibilities
- Provide 2nd and 3rd level technical support for hardware, software, and network issues via phone and remote desktop.
- Manage and resolve incoming support tickets within defined Service Level Agreements (SLAs).
- Perform system maintenance, patching, and security updates during low-traffic hours.
- Collaborate with the day shift team to ensure seamless handover of complex technical issues.
- Document all support interactions and resolutions accurately in the ticketing system.
- Identify trends in technical issues and suggest improvements to the support process.
Qualifications
- Minimum of 1-2 years of experience in IT Help Desk or Technical Support.
- Strong knowledge of Windows, macOS, and mobile operating systems.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn, AnyDesk).
- Must be available to work night shifts (e.g., 10:00 PM – 6:00 AM or 11:00 PM – 7:00 AM).
- Excellent communication skills and a customer-centric attitude.
- Associate degree or certification (CompTIA A+, Network+) is a plus.