Job Description
Are you a technical troubleshooter ready to secure a high-impact role in a night shift environment? Apex Tech Solutions is seeking a dedicated IT Support Specialist to join our Columbus, OH team. If you are looking for a position that starts this week and offers competitive pay and career growth, this is your opportunity to shine.
We are a forward-thinking organization committed to excellence in IT infrastructure and customer satisfaction. As a Night Shift Support Specialist, you will be the first line of defense for our clients, ensuring seamless operations during critical hours. We value proactive problem-solving, technical expertise, and a customer-first approach.
Why Apply?
- Immediate Start: Onboard and begin your new role within days.
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Night Shift Flexibility: Enjoy a quiet, focused work environment.
Join us and become the backbone of our technical support operations this week.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware, software, and network issues.
- Monitor system performance and resolve alerts immediately to minimize downtime and ensure 24/7 uptime.
- Manage and escalate complex tickets to the appropriate engineering teams for resolution.
- Document all technical interactions, resolutions, and troubleshooting steps in the CRM system.
- Collaborate with day shift teams to ensure continuity of service and knowledge sharing.
- Perform routine maintenance checks on servers and workstations to prevent future issues.
Qualifications
- Associate degree or certificate in Computer Science, IT, or a related field (equivalent experience accepted).
- 2+ years of professional experience in IT support or helpdesk roles.
- Strong knowledge of Windows, Linux, Active Directory, and Office 365.
- Excellent written and verbal communication skills for remote client interactions.
- Must be available to work the full Night Shift schedule (e.g., 10:00 PM - 6:00 AM).
- Strong problem-solving skills and the ability to work independently with minimal supervision.