Job Description
Join a leading technology firm in the heart of Austin, TX!
Apex Tech Solutions is seeking a dedicated and proactive Night Shift Customer Support Specialist to join our high-performing team. If you are looking for a stable career with immediate openings and a competitive hourly rate, we want to hear from you.
We pride ourselves on delivering top-tier technical support to our clients, and we are looking for night owls to help us keep our services running smoothly 24/7. This is a fantastic opportunity to work in a modern, dynamic environment without sacrificing your work-life balance.
Why Apply?
- Immediate Start: We are hiring now and can onboard you within 48 hours.
- Night Shift Premium: Enjoy a shift differential with pay rates starting at $20/hr.
- Modern Facility: Located in the vibrant downtown Austin district.
Responsibilities
- Technical Troubleshooting: Diagnose and resolve hardware and software issues for clients via phone, email, and remote desktop tools.
- Monitor system performance and server logs to identify potential outages or anomalies during the night shift.
- Customer Communication: Provide clear, professional, and empathetic support to customers navigating technical difficulties.
- Document all support interactions and resolutions in the CRM system accurately and efficiently.
- Escalate complex technical issues to senior engineering teams when necessary.
- Maintain a high level of knowledge regarding our company's products and service updates.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in IT or Computer Science is a plus.
- Experience: Minimum 1 year of experience in customer support or technical helpdesk roles.
- Availability: Must be available to work the Night Shift (10:00 PM - 6:00 AM) on a full-time basis.
- Technical Skills: Proficient in Windows OS, Microsoft Office Suite, and basic networking concepts.
- Soft Skills: Excellent written and verbal communication skills; ability to remain calm and patient under pressure.