Job Description
Are you ready to launch your career in the heart of the Pacific Northwest? Nebula Innovations is seeking a motivated Junior Technical Support Specialist to join our dynamic team in Seattle, WA. We prioritize immediate growth, hands-on learning, and a supportive work culture. If you are eager to learn and ready to start immediately, we want to hear from you.
As a Junior Support Specialist, you will be the first point of contact for our clients, ensuring their technical needs are met with precision and empathy. This is a fantastic opportunity for recent graduates or career switchers looking to break into the IT industry.
Responsibilities
- Provide exceptional technical support to end-users via phone, email, and chat.
- Diagnose and troubleshoot hardware and software issues in a Windows/macOS environment.
- Manage and document all support tickets and incidents in our CRM system.
- Assist in the setup and configuration of new hardware and software deployments.
- Collaborate with senior IT staff to resolve complex technical challenges.
- Maintain a clean and organized workspace and equipment inventory.
Qualifications
- High school diploma or equivalent (Bachelor’s degree in Computer Science or IT is a plus).
- Basic understanding of computer hardware, operating systems, and networks.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including occasional evenings or weekends.