Job Description
Launch Your Tech Career with Immediate Openings in Raleigh, NC
Are you a motivated self-starter looking to break into the IT industry? TechHorizon Solutions is currently hiring for an Entry Level IT Support Specialist position at our Raleigh headquarters. We value potential, hustle, and a genuine desire to learn. If you have a passion for technology and a drive to solve problems, we want to meet you.
As a key member of our support team, you will play a vital role in ensuring our employees have the tools they need to succeed. This is an excellent opportunity for recent graduates or career changers to gain hands-on experience in a fast-paced corporate environment.
Why Join TechHorizon?
- Immediate Hiring: We are looking to onboard talent this month.
- Growth Path: Clear roadmap for advancement to System Administrator or Network Engineer roles.
- Competitive Pay: $45k - $60k base salary.
- Modern Benefits: Health, dental, and vision insurance from day one.
Key Responsibilities
- Provide exceptional first-level technical support to internal employees via phone, email, and ticketing systems.
- Diagnose and resolve hardware and software issues, including printers, laptops, and operating systems.
- Assist with the setup and configuration of new workstations and peripherals.
- Maintain accurate records of help desk tickets and resolution times in our CRM system.
- Collaborate with senior IT staff to implement new technology solutions and improve workflow efficiency.
- Participate in on-call rotation for critical system outages.
Qualifications & Requirements
- High school diploma or GED required; Associate’s or Bachelor’s degree in Computer Science or related field preferred.
- Familiarity with Microsoft Windows operating systems (10/11) and Office 365.
- Basic understanding of computer networking concepts and IP addressing.
- Strong problem-solving skills and the ability to troubleshoot technical issues independently.
- Excellent verbal and written communication skills.
- Willingness to learn new technologies quickly and adapt to changing priorities.
Skills
Troubleshooting, Help Desk, Windows, Active Directory, Hardware Support, Customer Service, Technical Writing
Responsibilities
- Provide exceptional first-level technical support to internal employees via phone, email, and ticketing systems.
- Diagnose and resolve hardware and software issues, including printers, laptops, and operating systems.
- Assist with the setup and configuration of new workstations and peripherals.
- Maintain accurate records of help desk tickets and resolution times in our CRM system.
- Collaborate with senior IT staff to implement new technology solutions and improve workflow efficiency.
- Participate in on-call rotation for critical system outages.
Qualifications
- High school diploma or GED required; Associate’s or Bachelor’s degree in Computer Science or related field preferred.
- Familiarity with Microsoft Windows operating systems (10/11) and Office 365.
- Basic understanding of computer networking concepts and IP addressing.
- Strong problem-solving skills and the ability to troubleshoot technical issues independently.
- Excellent verbal and written communication skills.
- Willingness to learn new technologies quickly and adapt to changing priorities.