Job Description
Join TechSolutions Columbus and launch your tech career this week! We're seeking passionate entry-level IT professionals to support our growing client base. As a Junior IT Support Specialist, you'll gain hands-on experience with cutting-edge technologies while delivering exceptional service to businesses across Central Ohio. Our collaborative environment offers mentorship programs and clear pathways for career advancement—perfect for recent graduates or career changers ready to make their mark in the tech industry.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain Windows/macOS systems and peripherals
- Document incident tickets and knowledge base articles in ServiceNow
- Collaborate with senior engineers on complex system deployments
- Conduct user training sessions for new software implementations
- Monitor system health and proactively address potential vulnerabilities
- Support on-site and remote IT infrastructure projects
Qualifications
- Associate degree in IT or related field OR equivalent technical certifications (CompTIA A+, Google IT Support)
- Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Strong troubleshooting skills for Windows/macOS environments
- Excellent written and verbal communication abilities
- Customer service mindset with patience and problem-solving aptitude
- Ability to lift 30 lbs and work in various office environments
- Valid driver's license for occasional client site visits