Job Description
Join Tampa's fastest-growing tech team! TechSolutions Inc. is urgently hiring motivated Entry-Level IT Support Specialists to launch their careers in a dynamic environment. No prior experience required – we provide comprehensive training!
As an IT Support Specialist, you'll be the first point of contact for our clients, delivering exceptional technical support and problem-solving solutions. Work alongside industry experts in a collaborative, modern workspace while gaining hands-on experience with cutting-edge technologies. This is your gateway to a thriving career in Tampa's booming tech sector.
What We Offer:
- Industry-leading onboarding program with mentorship
- Competitive salary + performance bonuses
- Comprehensive health benefits and retirement plans
- Opportunities for rapid advancement
- Modern downtown Tampa office with flexible work options
Responsibilities
- Provide first-level technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, system errors, and application malfunctions
- Install, configure, and maintain desktop/laptop hardware and peripherals
- Document support tickets and maintain accurate technical documentation
- Collaborate with senior IT staff on complex system implementations
- Deliver user training on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Strong customer service orientation and communication skills
- Ability to troubleshoot hardware/software problems logically
- Willingness to learn new technologies quickly
- Valid Florida driver's license (for occasional client site visits)
- CompTIA A+ certification preferred but not required