Job Description
Join our dynamic team at InnovateTech Solutions! We're urgently hiring passionate entry-level IT Support Specialists to launch their careers in San Diego's thriving tech scene. As a cornerstone of our operations, you'll provide critical technical assistance to clients while gaining hands-on experience in network administration, cybersecurity, and system optimization. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry veterans. This is your chance to make an immediate impact in a fast-paced environment where innovation meets opportunity.
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Implement network security protocols and maintain system integrity
- Provide Tier 1-2 technical support via phone, email, and remote access
- Document troubleshooting procedures and update knowledge base articles
- Collaborate with senior engineers on infrastructure upgrades
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS, networking fundamentals, and cloud services
- Excellent problem-solving and communication skills
- CompTIA A+ or similar certification preferred (not required)
- Ability to work flexible hours including occasional on-call duties
- Valid California driver's license for occasional on-site visits