Job Description
Are you ready to kickstart your career in the heart of Seattle?
Apex Digital Solutions is currently urgently hiring for Entry Level Technical Support Specialists to join our growing team. We are seeking passionate individuals who are eager to learn and ready to make an immediate impact. If you have strong communication skills and a desire to help others solve complex problems, we want to hear from you.
In this role, you will serve as the first line of defense for our clients, ensuring they receive top-tier technical assistance. We provide comprehensive training, mentorship, and a clear pathway for professional advancement. Don't let this opportunity pass you by—apply today to become part of a dynamic team!
Responsibilities
- Provide exceptional technical support and troubleshooting assistance to clients via phone, email, and chat.
- Diagnose and resolve hardware and software issues in a timely manner.
- Document all customer interactions, issues, and resolutions in our CRM system.
- Collaborate with senior IT staff to develop solutions for recurring technical problems.
- Stay updated on the latest technology trends and company products to provide accurate information.
- Maintain a high level of professionalism and patience when dealing with difficult customer situations.
- Meet daily and weekly performance metrics regarding customer satisfaction and issue resolution.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic computer literacy and understanding of operating systems (Windows, macOS).
- Strong written and verbal communication skills with a customer-centric attitude.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Reliable internet connection and home office setup (if remote).
- Proven problem-solving skills and a willingness to learn new technologies quickly.
- No prior professional experience required; training is provided.