Job Description
Join our dynamic IT team at TechSolutions Inc. as an Entry-Level IT Support Specialist! We're urgently seeking passionate tech enthusiasts to provide critical support to our Philadelphia-based clients. This is your chance to launch your career in a fast-paced environment with hands-on experience in network administration, cybersecurity, and system troubleshooting. Enjoy competitive benefits, mentorship from industry experts, and opportunities for rapid growth within our expanding tech ecosystem.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document IT processes and maintain accurate ticket logs
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior engineers on complex system deployments
- Train users on new technologies and best practices
- Monitor system performance and report anomalies
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/Linux operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to work flexible hours including occasional weekends
- Valid Pennsylvania driver's license required
- US citizenship or permanent residency mandatory