Job Description
We are urgently seeking a motivated Entry Level IT Support Specialist to join our expanding team in Denver, Colorado. If you are looking to launch a career in technology and want to work in a fast-paced, innovative environment, this is the perfect opportunity for you.
As part of our technical team, you will play a crucial role in maintaining our IT infrastructure and supporting our employees. We offer comprehensive training and a clear pathway for career advancement.
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve desktop issues, printer malfunctions, and application errors for internal users.
- Provide Technical Support: Assist users via phone and email, providing clear solutions and maintaining high customer satisfaction levels.
- System Deployment: Assist in the setup, configuration, and installation of new computers and software for new hires.
- User Management: Manage user accounts, permissions, and security access within our Active Directory environment.
- Network Maintenance: Monitor network performance and report any connectivity issues to senior technicians.
- Asset Inventory: Maintain accurate records of all IT equipment and software licenses.
- Documentation: Document technical procedures and support tickets to improve team efficiency.
Qualifications
- Education: High School Diploma or GED required; Associate degree in IT, Computer Science, or related field is a plus.
- Experience: No prior professional experience required; internship or academic projects are highly valued.
- Technical Knowledge: Basic understanding of PC architecture, operating systems (Windows 10/11), and networking fundamentals.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical staff.
- Problem Solving: Strong analytical skills and the ability to troubleshoot issues logically and efficiently.
- Soft Skills: High level of professionalism, reliability, and a desire to learn new technologies quickly.