Job Description
Join our dynamic team at TechSolutions Inc. as a Junior IT Support Specialist! We're urgently hiring motivated individuals in Cleveland to provide critical technical support to our clients. This is your gateway to a thriving career in technology with hands-on experience, mentorship from industry experts, and rapid growth opportunities. If you're passionate about problem-solving and eager to learn, apply now!
Responsibilities
- Install, configure, and troubleshoot hardware/software systems
- Provide responsive technical support via phone, email, and chat
- Document IT processes and maintain accurate service logs
- Collaborate with senior engineers on complex technical issues
- Assist in network monitoring and security protocols
- Train end-users on new technologies and best practices
- Participate in after-hours rotation for urgent support
Qualifications
- High school diploma or equivalent; technical certification preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Customer-focused mindset with patience and empathy
- Willingness to learn new technologies quickly