Job Description
Join our dynamic team at TechSolutions Inc. and kickstart your career in technology! We're seeking motivated entry-level professionals to provide essential IT support across our Sacramento operations. As a Junior IT Support Specialist, you'll gain hands-on experience with cutting-edge systems while delivering exceptional service to our clients. This immediate hire opportunity offers structured training, career growth pathways, and a collaborative environment where your skills will flourish.
Responsibilities
- Diagnose and resolve hardware/software issues for desktop/laptop systems
- Provide Tier 1 customer support via phone, email, and in-person requests
- Install, configure, and maintain network infrastructure components
- Document technical procedures and maintain accurate service logs
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior technicians on complex system deployments
- Train end-users on new software and system updates
Qualifications
- Associate degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Ability to work flexible hours including occasional weekends
- Valid California driver's license for occasional off-site support