Job Description
Are you a technical problem solver looking for a flexible schedule?
IndyTech Solutions is currently hiring a Weekend IT Support Specialist to join our dynamic team in Indianapolis, IN. We are looking for a proactive professional who can ensure our systems run smoothly during off-hours.
If you are ready to start this week and want to work in a fast-paced environment with competitive benefits, apply now!
Why You’ll Love Working Here:
- Immediate Start: Onboarding begins immediately for the right candidate.
- Weekend Flexibility: Enjoy your weekdays off while earning a premium for weekend hours.
- Competitive Pay: $18 - $26 per hour based on experience.
- Growth Opportunities: Potential for full-time conversion and career advancement.
Responsibilities
- Provide tier 1 and tier 2 technical support for hardware, software, and network issues during weekend shifts.
- Manage and prioritize incoming helpdesk tickets and resolve them within SLA guidelines.
- Perform routine system backups, updates, and security patches to maintain server integrity.
- Assist remote and on-site users with password resets, account access, and software installations.
- Document all technical incidents and resolutions in the ticketing system accurately.
- Collaborate with the on-site IT team to ensure seamless service continuity across all departments.
- Monitor system performance and proactively address potential downtime issues.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science or Information Technology is preferred.
- 1-2 years of experience in IT support, helpdesk, or a related technical field.
- Strong working knowledge of Microsoft Windows, Office Suite, and basic networking concepts.
- Ability to troubleshoot common hardware peripherals and printers.
- Excellent verbal and written communication skills for interacting with non-technical staff.
- Must be available to work Friday, Saturday, and Sunday (rotating shifts).
- Strong problem-solving skills and the ability to work independently with minimal supervision.