Job Description
We are seeking a skilled and dedicated IT Support Specialist to join our team in Tampa, FL. This is an urgent hiring position offering immediate start dates for qualified candidates.
As a key member of our technical team, you will be responsible for ensuring our organization's technology infrastructure runs smoothly. We pride ourselves on a fast-paced environment where your skills will make an immediate impact.
Why This Opportunity?
- Immediate Start: Onboard and begin contributing within days.
- Competitive Compensation: $55k - $75k based on experience.
- Professional Growth: Rapid advancement opportunities in a growing tech hub.
Responsibilities
- Provide Tier 2 and Tier 3 technical support to employees via phone, email, and in-person.
- Troubleshoot and resolve hardware, software, and network connectivity issues efficiently.
- Manage user accounts, security permissions, and access rights within Active Directory.
- Install, configure, and maintain operating systems (Windows/macOS) and business applications.
- Document all incidents, issues, and resolutions in the ITSM ticketing system.
- Collaborate with external vendors to resolve complex technical problems and procure new hardware.
- Conduct regular hardware inventory and software license audits.
Qualifications
- Associate degree in Information Technology or equivalent work experience.
- Minimum of 2 years of professional experience in IT support or help desk roles.
- Strong working knowledge of Microsoft Windows, Office 365, and Active Directory.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to troubleshoot technical problems independently under pressure.
- A+ or Network+ certification is highly preferred.
- Flexibility to work occasional overtime during peak periods.