Job Description
Join a high-growth team in the heart of New Orleans. We are currently seeking a skilled and proactive IT Support Specialist to join our team immediately. If you are looking for an urgent hiring opportunity with a company that values innovation and technical excellence, this is your chance to shine.
As an IT Support Specialist, you will be the frontline technical expert, ensuring our infrastructure runs smoothly and our employees have the tools they need to succeed. We offer a competitive benefits package and a dynamic work environment.
Responsibilities
- Troubleshoot and Resolve: Provide immediate technical support for hardware, software, and network issues via phone, email, and in-person.
- System Maintenance: Perform routine maintenance on servers, workstations, and peripherals to ensure optimal performance.
- User Support: Assist employees with software installations, account management, and password resets to minimize downtime.
- Security Compliance: Assist in maintaining IT security protocols and ensuring all systems are up-to-date with the latest patches.
- Documentation: Create and maintain detailed records of incidents, resolutions, and technical procedures.
- Hardware Management: Procure, install, and configure new devices and peripherals.
Qualifications
- Experience: 2+ years of experience in IT support, help desk, or technical support roles.
- Education: Associate degree in Computer Science, IT, or related field (or equivalent technical certifications).
- Technical Skills: Strong knowledge of Windows and macOS operating systems.
- Networking: Familiarity with basic networking concepts, TCP/IP, and VPNs.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Availability: Must be available for immediate start.