Job Description
We are seeking a highly motivated IT Support Specialist to join our dynamic team in Mesa, Arizona. This is an immediate hire opportunity for a proactive problem solver who thrives in a fast-paced environment. If you have a passion for technology and a desire to help others, we want to hear from you today.
As part of our growing IT department, you will play a crucial role in maintaining our infrastructure and supporting our employees. We offer a competitive salary, comprehensive benefits, and a collaborative culture.
Responsibilities
- Provide tier 1 and tier 2 technical support via phone, email, and in-person for hardware and software issues.
- Manage and maintain user accounts, permissions, and security protocols within Active Directory.
- Configure and troubleshoot devices including laptops, printers, and mobile devices.
- Monitor network performance and address connectivity issues to ensure business continuity.
- Install, configure, and update operating systems and business applications.
- Document all technical issues, resolutions, and procedures in the IT ticketing system.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology, Computer Science, or related field preferred.
- Minimum of 1-2 years of experience in a Help Desk or IT Support role.
- Strong working knowledge of Microsoft Windows, Office 365, and Active Directory.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Familiarity with troubleshooting network hardware and peripherals.
- Ability to work independently and as part of a team in a fast-paced setting.