Job Description
Are you a tech-savvy problem solver looking for a job that starts immediately? Apex Tech Solutions is seeking a talented IT Support Specialist to join our team in the heart of Sacramento. We offer a collaborative environment, competitive pay, and the opportunity to work with cutting-edge technology.
Why Join Us?
- Immediate Start: Onboard and begin making an impact within days.
- Competitive Compensation: Earn between $55,000 and $75,000 annually based on experience.
- Modern Office: Located in the bustling Folsom Blvd district with a relaxed, team-oriented culture.
Responsibilities
- Provide Tier 2 technical support via phone, email, and remote access for internal employees.
- Diagnose and resolve hardware (laptops, printers) and software (Windows, Microsoft 365) issues efficiently.
- Manage and maintain the company inventory of IT assets and peripherals.
- Assist in the deployment of new workstations and software updates across the office.
- Document all technical issues and resolutions in the helpdesk ticketing system.
Qualifications
- Associate degree or certificate in Information Technology, Computer Science, or related field (or equivalent experience).
- Minimum of 2 years of professional IT support experience.
- Strong knowledge of Windows 10/11, Active Directory, and Office 365.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage multiple tickets simultaneously.