Job Description
Are you a tech-savvy problem solver looking for an immediate opportunity in Louisville, KY? Our client is a rapidly expanding technology firm seeking a dedicated IT Support Specialist to join their dynamic team immediately. We offer a competitive salary, comprehensive benefits, and the chance to work with cutting-edge technology. If you are ready to start tomorrow, this is the role for you.
Why Join Us?
- Immediate start available.
- Competitive salary ($45k - $55k).
- Professional development opportunities.
- Modern work environment.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Configure and set up new workstations, laptops, and peripherals for new hires.
- Manage and track IT help desk tickets using Zendesk or ServiceNow.
- Ensure data security and compliance with company IT policies.
- Perform regular system backups and maintenance tasks to ensure uptime.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- CompTIA A+ certification or equivalent technical experience.
- Strong knowledge of Windows 10/11 and Microsoft Office 365 suite.
- Experience with Active Directory and basic networking concepts.
- Excellent troubleshooting and communication skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.