Job Description
We are seeking a dynamic and detail-oriented IT Support Specialist to join our growing team in Fort Worth, Texas. If you are ready to start immediately and thrive in a fast-paced environment, we want to hear from you.
TechFlow Solutions is a leader in providing innovative technology solutions to the local community. We pride ourselves on our culture of collaboration, continuous learning, and our commitment to employee growth. As part of our team, you will play a critical role in ensuring our infrastructure runs smoothly while providing top-tier support to our staff.
Why Join Us?
- Immediate Start: Don't wait for months—get moving on your new career today.
- Competitive Salary: Earn between $55,000 and $75,000 based on experience.
- Comprehensive Benefits: Medical, dental, vision, and 401(k) matching.
- Growth Opportunities: Clear pathways for advancement within the IT department.
Responsibilities
- Tier 2 Technical Support: Provide advanced troubleshooting and problem resolution for hardware, software, and network issues faced by end-users.
- Network Management: Monitor and maintain local area networks (LANs) and wide area networks (WANs) to ensure optimal performance and security.
- Hardware & Software Deployment: Assist in the installation, configuration, and maintenance of desktops, laptops, printers, and mobile devices.
- Security Compliance: Enforce IT security policies and procedures to protect company data and assets from cyber threats.
- Documentation: Maintain accurate records of IT incidents, changes, and system configurations in the ticketing system.
- Vendor Coordination: Liaise with external vendors and service providers for hardware repairs and software licensing.
Qualifications
- Education: Associate degree in Information Technology, Computer Science, or equivalent work experience.
- Certifications: CompTIA A+ or Network+ certification is highly preferred.
- Technical Skills: Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: Ability to diagnose complex issues and implement effective solutions quickly.
- Availability: Must be willing to work on-site at our Fort Worth headquarters.