Job Description
Are you ready to launch your career or advance your skills immediately? Apex Digital Solutions is seeking a dedicated IT Support Specialist to join our dynamic team in Detroit, MI.
We are looking for a self-motivated professional to cover our critical night shift operations. This is a high-impact role where you will be the primary technical resource, ensuring our infrastructure remains stable and secure 24/7. If you are searching for a night shift job in Detroit that begins this week, this is your opportunity to join a premium tech environment.
Responsibilities
- Provide tier 2 technical support and troubleshooting for hardware, software, and network issues.
- Monitor system performance and proactively resolve critical alerts during off-hours.
- Manage and prioritize a high volume of IT service tickets in the ticketing system.
- Assist in the deployment and configuration of workstations, peripherals, and mobile devices.
- Document technical solutions and maintain accurate records of incidents and resolutions.
- Collaborate with the on-site team to improve support processes and ensure 24/7 uptime.
Qualifications
- High school diploma or GED required; Associate's degree in Computer Science or related field preferred.
- Certifications such as CompTIA A+, Network+, or Security+ are a strong plus.
- Minimum 2 years of verifiable experience in IT support or help desk environments.
- Must be available to work rotating night shifts (e.g., 10 PM - 6 AM).
- Strong problem-solving skills and the ability to work independently with minimal supervision.