Job Description
Join a Leading Team in Phoenix, AZ
We are looking for ambitious individuals to join our growing IT department as IT Support Associates. This is a fantastic opportunity for those looking to break into the technology industry with no prior experience required. We provide comprehensive on-the-job training and mentorship to help you succeed.
If you have a strong desire to learn, excellent communication skills, and a passion for technology, we want to hear from you. Start your career this week!
Responsibilities
- Provide technical support to employees via phone, email, and in-person to resolve hardware and software issues.
- Assist in the installation, configuration, and maintenance of computer systems, printers, and network devices.
- Troubleshoot connectivity problems and ensure smooth daily operations for the Phoenix office.
- Manage software updates, patch management, and security protocols.
- Maintain accurate documentation of technical issues and resolutions in the ticketing system.
- Collaborate with senior IT staff to identify areas for process improvement.
Qualifications
- High School Diploma or GED is required.
- Basic computer literacy (familiarity with Windows, Mac OS, and web browsers).
- Strong problem-solving skills and a logical approach to technical troubleshooting.
- Excellent verbal and written communication skills.
- Ability to work independently as well as part of a collaborative team.
- Willingness to undergo technical training and certification programs.