Job Description
Join our dynamic team at Apex Solutions Group in Jacksonville, FL! We're urgently seeking a Customer Service Specialist to fill an immediate opening. This is your chance to launch your career with a forward-thinking company offering competitive pay, comprehensive benefits, and growth opportunities. If you're a people person with exceptional communication skills and a passion for problem-solving, apply now and start your new role within days!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency while maintaining service standards
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Identify upsell opportunities and contribute to revenue growth
- Participate in ongoing training to enhance product knowledge
Qualifications
- Minimum 1 year customer service experience in a fast-paced environment
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- High school diploma or equivalent; college degree preferred
- Ability to work flexible shifts including evenings/weekends
- Valid Florida driver's license (if field visits required)