Job Description
Join our team immediately! Global Solutions Inc. is seeking a dedicated Customer Service Specialist to join our San Antonio office. This urgent opening requires immediate availability to support our growing client base. We offer competitive pay, comprehensive benefits, and a dynamic work environment.
What We Offer:
- Immediate start date
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development opportunities
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing and service issues efficiently while maintaining customer satisfaction
- Document interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex customer concerns
- Meet daily performance metrics for response times and resolution rates
- Contribute to continuous improvement of customer service processes
Qualifications
- Minimum 1 year of customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving and conflict resolution abilities
- Excellent communication skills in both English and Spanish
- High school diploma or equivalent required
- Ability to work flexible shifts including evenings and weekends
- Valid Texas driver's license (if field support required)