Job Description
Immediate opportunity available! Join our dynamic Sacramento team as a Customer Service Specialist. We're expanding rapidly and need motivated professionals who thrive in fast-paced environments. Enjoy competitive pay, comprehensive benefits, and a supportive culture where your growth matters.
At Sacramento Connect Solutions, we pride ourselves on delivering exceptional client experiences. This role is perfect for detail-oriented individuals with a passion for problem-solving and teamwork.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and professionalism
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to address complex cases
- Meet/exceed daily performance metrics including call quality and resolution rates
- Contribute to continuous improvement initiatives
Qualifications
- Minimum 1 year customer service experience
- Strong communication and active listening skills
- Proficient with CRM software (Salesforce/Zendesk preferred)
- Ability to multitask in a fast-paced environment
- High school diploma or equivalent
- Flexible schedule availability including weekends
- Positive attitude with solution-focused mindset