Job Description
Join our dynamic team in Oklahoma City and start working immediately! TechFlow Solutions is seeking a motivated Customer Service Specialist to support our growing client base. This contract position offers flexible hours and the opportunity to gain valuable experience in a fast-paced tech environment. Perfect for candidates ready to contribute from day one and grow their career with us.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues and provide product support
- Document cases accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Maintain high customer satisfaction scores
- Process orders and manage customer accounts
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Proficient with Microsoft Office Suite
- Strong problem-solving abilities
- Excellent written and verbal communication
- Ability to work flexible hours including weekends
- Basic knowledge of troubleshooting procedures
- Positive attitude and team-oriented mindset