Job Description
Join our dynamic Albuquerque team immediately! We're seeking passionate Customer Service Specialists to deliver exceptional client experiences. This urgent opening includes competitive pay, comprehensive benefits, and career growth opportunities. Work in our modern downtown office with flexible scheduling options.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve technical issues with empathy and efficiency
- Process orders and maintain accurate client records
- Collaborate with tech support for escalated concerns
- Meet daily performance metrics for response times
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent
- Spanish fluency highly desirable
- Available for immediate start (within 5 days)