Job Description
Join Nexus Solutions Inc. as a Customer Service Specialist and make an immediate impact! We're seeking passionate individuals to deliver exceptional support experiences in our fast-paced Chicago headquarters. This urgent opening requires someone who thrives in dynamic environments and values customer satisfaction above all else.
As a key member of our client success team, you'll resolve inquiries with empathy and efficiency while contributing to our innovative service culture. We offer competitive compensation, comprehensive benefits, and a collaborative workspace in downtown Chicago. Start your new career journey today!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and technical issues with first-call resolution
- Document cases accurately in Salesforce CRM system
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed customer satisfaction targets (CSAT >90%)
- Participate in weekly process improvement workshops
Qualifications
- 1+ years customer service experience required
- Proficiency with CRM tools (Salesforce preferred)
- Exceptional verbal and written communication skills
- Ability to multitask in high-pressure environments
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including weekends
- High school diploma or equivalent (college degree preferred)