Job Description
Immediate Opening for Customer Service Superstar!
Cleveland Solutions Group is urgently hiring passionate Customer Service Representatives to join our dynamic team. If you thrive in fast-paced environments and excel at client satisfaction, this is your opportunity to start immediately. We offer competitive pay, comprehensive benefits, and a supportive culture dedicated to your growth.
Why Join Us?
- Same-week start date
- Full-time position with benefits
- Modern downtown Cleveland office
- Performance-based bonuses
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with exceptional efficiency
- Document interactions accurately in CRM system (Salesforce)
- Collaborate with technical teams to resolve complex escalations
- Maintain 95%+ customer satisfaction score
- Participate in weekly performance improvement workshops
Qualifications
- Minimum 1 year customer service experience
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional conflict resolution and multitasking abilities
- High school diploma or equivalent; associate's degree preferred
- Available for flexible shifts including weekends
- Strong typing skills (40+ WPM)
- Positive attitude and resilience under pressure