Job Description
Join our dynamic team in Atlanta as a Customer Service Representative with immediate hiring! We're seeking passionate individuals to deliver exceptional support experiences for our diverse client base. This full-time role offers competitive compensation, comprehensive benefits, and rapid onboarding. If you thrive in fast-paced environments and excel at problem-solving, apply today to start your career with us immediately!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and provide product support
- Maintain detailed customer interaction records in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for response times and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficient with CRM software (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong problem-solving abilities with attention to detail
- Authorized to work in the United States