Job Description
Join our dynamic team in Charlotte, NC, and seize an immediate opportunity to make a meaningful impact! Innovate Solutions Group is urgently seeking a passionate Customer Service Representative to support our growing client base. This full-time role offers competitive compensation, comprehensive benefits, and a chance to develop your career in a fast-paced environment.
We're looking for energetic individuals who thrive in customer-centric roles and can start immediately. If you're ready to excel in a supportive workplace with clear growth pathways, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical and billing issues efficiently using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Collaborate with technical teams to escalate complex issues
- Meet/exceed customer satisfaction and productivity metrics
- Contribute to process improvement initiatives
- Maintain deep product knowledge across service offerings
Qualifications
- Minimum 1 year customer service experience in a B2B environment
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced settings
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving abilities and empathy
- Availability for flexible shifts including evenings/weekends