Job Description
Join our dynamic team immediately! Pacific Coast Solutions is seeking a highly motivated Customer Service Specialist to join our Long Beach headquarters. This full-time position offers competitive pay, comprehensive benefits, and rapid onboarding for qualified candidates. As a key member of our client success team, you'll deliver exceptional support while advancing your career in a growth-oriented environment.
We value professionalism, problem-solving skills, and a customer-first mindset. If you're ready to start immediately and make an impact, apply today!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and technical accuracy
- Document interactions and maintain detailed case records in CRM system
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics for resolution times and satisfaction scores
- Contribute to process improvements for enhanced customer experience
Qualifications
- Minimum 2 years of customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce experience preferred)
- Exceptional verbal/written communication skills
- Ability to multitask under pressure with strong organizational skills
- High school diploma or equivalent (college degree preferred)
- Available to work flexible shifts including weekends
- Immediate availability to start within 48 hours of offer