Job Description
Join our dynamic team at Wichita Solutions Group as an Entry-Level Customer Service Representative! We're seeking motivated individuals with no prior experience to provide exceptional support to our valued clients. This is your opportunity to launch a rewarding career in customer service with comprehensive training and growth opportunities. Enjoy a supportive environment where your contributions make a real difference every day.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests accurately
- Document interactions in CRM system while maintaining data quality
- Collaborate with team members to resolve complex customer issues
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing product knowledge training sessions
Qualifications
- No prior experience required – we provide comprehensive training
- High school diploma or equivalent (GED)
- Strong communication skills and positive attitude
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new software
- Reliable transportation to our Wichita headquarters
- Availability for flexible shifts including evenings and weekends