Job Description
Join our dynamic team immediately as an Entry-Level Customer Service Specialist! No prior experience is required – we provide comprehensive training to launch your career in Washington DC's thriving service industry. At Urban Solutions Group, we value growth mindset, enthusiasm, and the desire to learn. Enjoy competitive pay, health benefits, and opportunities for advancement within 6 months. Located in the heart of downtown DC, our modern office offers a collaborative environment where your contributions matter. If you're ready to start your professional journey today, apply now!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Process orders and resolve billing issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training programs to enhance skills
- Meet daily performance metrics for call quality and resolution times
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent required
- Excellent verbal communication skills
- Strong problem-solving abilities
- Proficient with basic computer applications
- Ability to work flexible hours including weekends
- Positive attitude and willingness to learn