Job Description
Join our dynamic team immediately! Miami Tech Solutions Inc. is seeking a motivated Customer Service Specialist to deliver exceptional client experiences in our fast-paced tech environment. This is a rare opportunity to start your career with us right away in the heart of Miami's bustling business district.
We offer competitive compensation, comprehensive benefits, and a collaborative culture that values innovation and growth. If you're ready to make an immediate impact and advance your career in tech support, apply today!
Responsibilities
- Handle high-volume inbound/outbound customer calls and emails with professionalism
- Resolve technical issues using CRM systems and troubleshooting protocols
- Document all interactions in Salesforce with precision and detail
- Collaborate with technical teams to escalate complex problems
- Maintain customer satisfaction scores above industry standards
- Participate in continuous training on new products and services
- Support weekend/holiday rotations as required
Qualifications
- Minimum 2 years customer service experience in tech or SaaS
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Excellent written and verbal communication skills in English/Spanish
- Strong problem-solving abilities with analytical mindset
- Ability to work flexible shifts including evenings/weekends
- Associate degree or relevant certification preferred
- Experience with remote support tools like TeamViewer or AnyDesk
- Valid Florida driver's license for occasional client site visits