Job Description
Join our dynamic team at Phoenix Solutions Group! We're seeking passionate individuals for immediate customer service roles in the heart of Phoenix. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Perfect for career changers and experienced professionals alike. No experience necessary – full training provided! Start your rewarding career today.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain customer records in CRM systems
- Collaborate with team members to deliver exceptional service
- Meet daily performance metrics for quality and speed
- Identify upsell opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (entry-level welcome)
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Positive attitude and team-player mentality
- Reliable transportation to our Phoenix office