Job Description
Are you ready to launch your career in the heart of the tech industry? San Francisco Tech Solutions is looking for ambitious Entry Level Technical Support Specialists to join our growing team. We pride ourselves on being an inclusive workplace that values potential over experience, offering on-the-job training and a clear path for rapid career advancement.
In this pivotal role, you will be the friendly voice for our clients, resolving technical challenges and ensuring a seamless user experience. If you are a quick learner with great communication skills and a passion for helping others, we want to meet you.
Responsibilities
- Provide exceptional customer service by answering inquiries via phone, email, and live chat.
- Diagnose and troubleshoot basic software, hardware, and network issues for clients.
- Document detailed records of customer interactions and solutions in our CRM system.
- Collaborate with senior team members to resolve escalated technical tickets.
- Participate in daily training workshops to master new software tools and protocols.
- Proactively identify customer needs and suggest appropriate solutions.
Qualifications
- High school diploma or equivalent required.
- Basic computer literacy and typing speed of 40+ WPM.
- Strong verbal and written communication skills with a customer-first mindset.
- Willingness to learn new technologies and complete training programs.
- Ability to work flexible hours, including evenings and weekends if necessary.
- Reliable internet connection and a dedicated workspace.