Job Description
Are you ready to kickstart your career this week? Apex Systems is seeking a motivated Entry Level Technical Support Specialist to join our dynamic team in Fort Worth, Texas.
We are looking for individuals with a hunger for learning and a passion for helping others. Whether you are a recent graduate or looking to make a career change, we provide the training and support you need to succeed in the tech industry.
Why join us?
- Immediate Start: Start earning this week!
- Competitive Pay: $18.00 - $24.00 per hour based on experience.
- Training: Comprehensive onboarding to get you up to speed.
- Growth: Clear pathways for career advancement within the company.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat.
- Troubleshoot and resolve basic hardware, software, and connectivity issues.
- Document customer interactions, issues, and resolutions in the CRM system accurately.
- Collaborate with senior technicians to learn advanced problem-solving skills.
- Maintain a high level of professionalism and patience during high-volume periods.
- Identify trends in customer issues and suggest process improvements.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Strong verbal and written communication skills with a customer-first mindset.
- Ability to work in a fast-paced, target-driven environment.
- Reliable internet connection and a quiet workspace (if remote/hybrid).
- Eagerness to learn new technologies and adapt to changing systems.