Job Description
Are you looking for a job that starts this week in Nashville with no prior experience required? Look no further. Nashville Tech Innovations is hiring immediately for an Entry-Level Technical Support Specialist. We are a fast-growing company dedicated to providing top-tier IT solutions, and we are looking for passionate individuals to join our team and grow their careers with us.
As an Entry-Level Support Specialist, you will be the bridge between our clients and our technical solutions. We provide comprehensive on-the-job training, so if you have a basic understanding of computers and a strong desire to learn, this is the perfect role for you. Join us and kickstart your career in the heart of Music City!
Responsibilities
- Answer incoming support tickets and inquiries via phone, email, and live chat in a professional and timely manner.
- Diagnose and troubleshoot basic software and hardware issues for end-users.
- Document all customer interactions, issues, and resolutions in our CRM system accurately.
- Collaborate with senior technicians to escalate complex issues and learn best practices.
- Conduct remote sessions to guide clients through technical setup and configuration.
- Stay up-to-date with product updates and communicate new features to the team.
Qualifications
- High School Diploma or GED is required (Bachelor's degree is a plus, but not mandatory).
- No prior IT experience is required; we value attitude and willingness to learn over experience.
- Basic computer literacy with experience using Windows, Mac, or Linux operating systems.
- Strong verbal and written communication skills with a focus on customer service.
- Ability to work flexible hours, including occasional evenings or weekends if needed.
- Reliable internet connection and a quiet workspace are essential.