Job Description
We are seeking a motivated Entry Level Technical Support Specialist to join our dynamic team in Seattle, WA. If you are looking to kickstart your career in the tech industry with immediate opportunities for growth, this is the perfect role for you.
At Apex Digital Solutions, we pride ourselves on delivering top-tier service. We provide comprehensive training, so no prior experience is necessary—just your drive to learn and succeed.
Responsibilities
- Assist customers with technical inquiries via phone and email in a timely manner.
- Analyze data trends to help improve our service offerings.
- Collaborate with the senior team to optimize internal processes.
- Maintain accurate records of customer interactions and solutions.
- Learn and apply new software tools and CRM systems quickly.
- Support daily operations of the office and technical department.
Qualifications
- High School Diploma or equivalent required.
- Basic computer literacy and internet navigation skills.
- Strong communication skills with a focus on customer satisfaction.
- Ability to work flexible hours, including weekends if needed.
- Enthusiastic attitude and willingness to learn new technologies.