Job Description
Are you ready to launch your career in the heart of Colorado?
We are seeking enthusiastic, driven individuals to join our growing team as Entry Level Technical Support Specialists in Denver, CO. If you are passionate about technology, love solving puzzles, and want to work for a company that invests in its people, this is the opportunity for you.
At Apex Digital Solutions, we don't just hire employees; we build careers. We offer a comprehensive training program and a clear pathway for advancement for those who demonstrate dedication and aptitude.
Responsibilities
- Troubleshoot and Resolve: Assist clients with technical inquiries via phone, email, and chat to diagnose and resolve hardware and software issues.
- Client Communication: Maintain high customer satisfaction by providing clear, professional, and empathetic communication at all times.
- Documentation: Accurately log customer interactions and technical data into our CRM systems to ensure seamless service continuity.
- System Learning: Quickly adapt to and master our proprietary internal tools and knowledge base resources.
- Team Collaboration: Collaborate with senior technical staff to escalate complex issues and learn best practices.
- Support Campaigns: Participate in ongoing technical training and product updates to stay current with industry trends.
Qualifications
- Education: High school diploma or GED required; Associate's or Bachelor's degree in Computer Science, IT, or related field is a plus.
- Experience: No prior professional experience required—training provided!
- Skills: Basic computer proficiency and familiarity with Microsoft Office Suite.
- Communication: Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Attitude: A proactive problem-solver with a "can-do" attitude and a desire to learn.
- Legal: Must be authorized to work in the United States.