Job Description
We are seeking a motivated Entry Level Technical Support Specialist to join our rapidly expanding team in Dallas, Texas. This is an excellent opportunity for individuals looking to launch a career in the IT industry. We prioritize potential and attitude over experience, offering comprehensive training to help you succeed.
In this role, you will be the technical lifeline for our clients, ensuring they have seamless access to their digital tools. You will work in a collaborative, fast-paced environment that values innovation and customer satisfaction. Join us and build a future in technology with a company that invests in its people.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat.
- Troubleshoot hardware and software issues for desktop and mobile devices.
- Document technical issues and resolutions in our internal knowledge base.
- Collaborate with senior engineers to escalate and resolve complex technical problems.
- Conduct basic system maintenance and perform software updates.
- Assist in the onboarding process for new client accounts.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field is a plus.
- Familiarity with operating systems (Windows, macOS, Linux) is preferred but not required.
- Strong written and verbal communication skills with a focus on clarity.
- Ability to explain complex technical concepts to non-technical users.
- Problem-solving mindset with a customer-first attitude.
- Reliable internet connection and a quiet workspace.