Job Description
We are hiring immediately for dynamic Entry Level Technical Support Specialists in Virginia Beach, VA. If you are passionate about technology and eager to start a rewarding career with a top-tier company, we want to hear from you.
At TechWave Solutions, we provide comprehensive training to help you succeed. No prior technical experience is required—just a positive attitude and a willingness to learn.
Why Join Us?
- Immediate Start: Begin your career within days of applying.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on performance.
- Career Growth: Clear pathways to Senior Support, Team Lead, and Management roles.
Don't miss this opportunity to join a team that values your potential.
Responsibilities
- Provide exceptional customer service via phone, email, and chat to resolve technical inquiries.
- Troubleshoot and diagnose hardware and software issues for clients.
- Document technical solutions in our ticketing system to maintain a knowledge base.
- Collaborate with senior technicians to learn best practices and advanced troubleshooting.
- Escalate complex issues appropriately to ensure timely resolution.
- Maintain a high level of customer satisfaction while adhering to company protocols.
Qualifications
- High School Diploma or GED is required.
- Basic computer literacy with the ability to navigate Windows and Mac operating systems.
- Strong communication skills and the ability to explain complex concepts simply.
- A valid driver's license and reliable transportation are preferred.
- Ability to work in a fast-paced, team-oriented environment.
- Willingness to undergo a background check.